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"With your help we have been able to meet key project targets and deliver more than was anticipated. Your willingness to be flexible and to take into account our particular needs and constraints made your team a valuable partner in this important initiative."
Manager, Business Analysis - Risk management
Provincial Government Home Warranty Program |
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A Rapidly Changing World
The Government sector is undergoing rapid transition in several key performance areas: customer service, quality, security and responsiveness. Governments will need to face challenges head-on with efficient, new solutions. Whereas the private sector has pioneered the innovations in information delivery thus far, government systems will contribute major technological advances in the future.
Government organizations are faced with several major challenges related to information management and processing:
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Information about Citizens
Most government services to citizens depend on information held by specific government bodies. All government services need to look beyond a system that delivers information fragmented by service or agency. A new focus on information consolidation can achieve a comprehensive overview of information related to each citizen. These targets can be achieved through better integration of data within specific agencies and - without compromising privacy laws - between different government agencies.
Self-Service Access to the Government
Effective and responsive government services are tied to the organization, consolidation, and delivery of high-quality information.
Access to this information is equally important, as is evident in the public's growing need to access government services by single-point self-access systems. Higher self-service access users will translate into time savings for government personnel, who in turn will be better able to focus on solving problems for the citizenry.
Crisis Management
Whether in cities, across a province or throughout the country, good crisis management depends on consolidated and accessible quality information to allow for better coordination and management of crisis situations, such as the spread of disease or environmental change. Early analysis-driven detection may even stop a problem before it becomes a serious crisis.
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For over a decade SQLiaison has assisted government teams in tackling large-scale informational challenges head-on. SQLiaison's expertise helps governments achieve better service for citizens.
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